Frequently Asked Questions
1. Why should I trust Horus Music?
Horus Music is a UK registered company that is legally bound by company laws and transparency. Many companies are not registered and that gives you very little legal protection.
At Horus Music the majority of our staff are musicians and have an extensive background in management, publishing and within labels. We pride ourselves in being truthful unlike our competitors who don’t always tell you what the real story often because they are charging for free services or trying to keep hold of your royalties for as long as possible.
2. Do I need to pay to use your service?
Any artist can use our service and can distribute their music for free. Just sign up for our no free distribution. We pay back to you 80% of all income. If however you want to pay up front then you can do so by choosing one of the other packages and by doing so you earn 100% royalties from all sales.
3. When do I get paid and how?
All artists and labels at Horus Music are paid on a monthly basis. Our aim is to pay you as quickly as possible and we are one of the very few distribution music companies that pay back immediately and not hold on to your money for a month or more. As an example of how fast we are. Apple iTunes pay the last week of each month for the sales the previous month. We pay you within one week of that payment.
4. Do you have any annual fees?
We do not charge our artists or labels annual or yearly fees. If you pay for the distribution up front, then you make just the one payment and no more. If your using our service for free, then you make no payments to us.
5. Why don’t you charge for services that other companies charge for?
There are many companies out there that charge you for things like starting a record label, pre release, YouTube Content ID, or CDDB registration. Horus Music do not charge you for these things and has no plans to either. We do not charge for these things because they can all be done for free and there is no cost to us or you, so that is why we do not charge you for them. For those companies who do charge you for these things, you need to question their ethical reasoning.
6. How do I get on the front page of Apple iTunes or other digital stores?
A lot of artists would like to get on the front page of Apple iTunes and many other stores. This is possible using Horus Music Distribution Service but it does take work on your part too. Just releasing music is not an automatic entitlement to promotion from stores. If you are interested in promotion on digital music stores, you need to show the stores what you are doing to promote yourself and direct clients to stores. If you do have a promotions campaign in the pipeline, get in contact with us and we can discuss further how to help promote your release. In the mean time, why not visit our blog Help For Bands that gives you a lot more information on this.
7. Some distribution companies say they are preferred partners. Is Horus Music?
Horus Music only works directly with stores and if we cannot work directly with them, we don’t supply them. We have this rule because we want to ensure all our clients get the best deal possible, the best opportunities for promotion and get paid within the fastest time possible. The title of preferred partner is not really used by stores, it just means a company is working directly with a store which is what Horus Music does. There are of course many companies out there offering distribution that are in fact not direct with stores and often are giving us their content to send to stores, they just don’t advertise that fact.
8. Before I start using your service, what do I need?
If you have recorded your music or have music you own the legal rights too, then you are well on the way to being able to use our service. Your music will need to be in a WAV format, you will need artwork with a minimum size of 3000 x 3000 pixels (square), 300 dpi, and some information such as genre and performers. You will have probably seen or worked with other companies that accept MP3. We do not at Horus Music and ask artists to send us the best quality music possible, which is WAV. MP3 files are already condensed and some stores condensed further which we believe affects the quality of sound. We want to ensure that when we deliver your music to stores, we are giving them the best quality of sound from the beginning so that customers who ultimately purchase your tracks get the best experience possible.
9. How quickly will I see my release on stores?
We deal with all submissions of music releases the same day they are received by us. Once received and all is correct with your release package, delivery to stores begins. Some stores will have your music online the same day, many the next day and some within a week with a few stores taking slightly longer. We have no control over this but can say all deliveries are done to the stores specifications but stores do rightly check submissions and that can cause delays as well as each store having its own ingestion methods including manual ingestion. If you have a release that needs to go out on a certain day, it is always best to plan these and deliver to us two to four weeks in advance.
10. We are a record label so do you give different deals for labels?
This depends on the size of the label. Our contracts are the same regardless of you being a label or artist, but if you are a registered record label with a regular number of releases each month or year and have good promotional plans, please contact us before signing up as we would be happy to discuss what you require from us and how we can best work with each other.
11. Do you have a technical support team and what is your time for dealing with problem?
At Horus Music all staff are trained to deal with any technical issue and if they cannot deal with it then the query is escalated through our management process. We do not have an average time length or ticketing system as we rarely get problems and any we do get, they are dealt with straight away as a priority. Those companies that do have these systems tend not to be customer focused or have such a highly trained workforce.
12. Do you accept FTP delivery?
We accept FTP delivery for releases that may contain a large number of tracks or from labels that have a large number of releases. We are also able to accept delivery of music via dropbox and some other methods. Do contact us before hand to discuss your delivery needs. For artists or small labels, our customer zone provides the easiest way to send us your releases with minimal effort on your part.