Frequently Asked Questions

We’re happy to answer any questions you may have, but you may find the answer you’re looking for in one of our Frequently Asked Questions below.

Please read all of the questions below before contacting us, you may find it saves you some time.

1. Why should I trust Horus Music?

Horus Music is a UK registered company that is legally bound by company laws and transparency. Many companies are not registered and that gives you very little legal protection.

At Horus Music the majority of our staff are musicians and have an extensive background in management, publishing and within labels. We pride ourselves on being transparent and don’t charge any annual fees. If you choose one of our paid packages, then you simply make a one-off up-front payment for that package. Protection for your music through Soundcloud and YouTube Content ID is also included within our packages – Sound Exchange is also included. We do not offer SoundScan registration at this time.

We distribute directly to over 800 different platforms and work with more stores in Asia than any other service. There is no fee for adding additional stores with us.

We can also submit your music to Pandora and we offer submission to Pandora Radio as part of our radio and playlisting services.

2. Do I need to pay to use your service?

We know that each release is unique and therefore we know that a one-size-fits-all approach doesn’t always give the best results, so we allow you to choose what works best for you.

You can either sign up for our FREE distribution package, where we will pay back 80% of your royalties from downloads or streams. Or, if you would prefer to be paid 100% of your owed royalties from downloads or streans, you can pay an up front fee by choosing one of our paid packages.

3. Do you have any annual fees?

We do not charge our artists or labels annual or yearly fees. If you pay for the distribution up front, then you make just the one payment and no more.

If you’ve chosen one of our free distribution packages, then you make no payments to us.

4. Before I start using your service, what do I need?

If you have recorded your music or you have music you own the legal rights to release, then you are well on the way to being able to use our service.

You need:

You will have probably seen or worked with other companies that accept MP3. We do not at Horus Music and ask artists to send us the best quality music possible, which is a WAV file.

If you would like to release a cover song then please bear in mind that you will need a license in order to sell your song in the USA. A license is not needed to sell cover songs elsewhere. Artists and labels should obtain this license separately for themselves.

5. Do you provide ISRC codes and Barcodes?

Barcodes and ISRC codes are free, you can enter your own in the metadata or leave it blank and our system will automatically create one for you.

6. Can I use my custom label name?

Yes, we do not charge you for using a custom label name you just need to fill it out in the Client Zone. We also do not charge extra for setting up a pre-order,  YouTube / Soundcloud protection etc., barcodes and ISRC codes.

These services are free of charge because they can all be done for free. Consequently, Horus Music do not charge you for these and has no plans to do so!

7. Can I have my music on pre-order?

Yes, Horus Music do not charge extra for setting up a pre-order. This function is available within My Client Zone, and is simply done by choosing the date you’d like the pre-order to start. For Instant Gratification you’ll need to let the distribution team know via email.

8. When do I get paid and how? Is there a payment threshold?

All artists and labels at Horus Music are paid as we complete our accounting on a monthly basis. Our aim is to pay you as quickly as possible.

As long as you have received downloads or streams of your music during a given a month, you will receive your royalties as we complete our accounting.

Please note, that many stores take 3 months to account to us, so when you first sign up there may be a 3 month delay before you receive your royalties, but you can still log in to your account on the Client Zone so you can keep track of your sales and know how much you can expect to receive.

We pay our royalties safely and securely through Western Union. If you have not signed up to Western Union, we are unable to pay your royalties so please make sure this process is completed at the earliest opportunity.

The payment threshold depends where you are based. If you’re not in the UK there is a £10.00 minimum threshold (due to bank conversion fees etc). For UK based clients there are no minimum payouts.

9. How quickly will I see my release on stores?

We deal with all submissions of music releases as soon as we can. Most releases can be delivered to stores within 24-48 hours of us receiving them.

Once received and we have checked that all is correct with your release package (including metadata and file formats), we will begin delivery to our distribution network. Some stores will have your music online the next day and some within a week, few stores may take slightly longer. We have no control over how soon stores will publish releases.  Each store has its own ingestion methods and some even use manual ingestion.

Releases that do not meet store specifications will be delayed, which is why we take care with our metadata and will send releases back to you asking for corrections if necessary.

If you have a release that needs to go out on a certain day, it is always best to plan ahead of time and deliver your releases to us between 4 and 6 weeks in advance.

10. How long will it take for my VEVO channel to be created?

Once you have purchased your VEVO package, make sure you complete all of the necessary information including the name of your channel. Remember that your chosen name can be no more than 16 characters long. Make sure that your video also meets VEVO’s specifications.

Once complete, we will send this information to VEVO for you. It can take them up to 2 weeks to create your channel (although it is often quicker) so please take this into account when planning your release.

11. Can I opt-out of any territories or stores?

You can opt out of territories yes, this can be set on My Client Zone. It may be possible for you to opt out of stores but it depends which ones and what your reasonings are.

12. We are a record label, do you give different deals for labels?

This depends on the size of the label. If you are a registered record label with a regular number of releases each month or year and have good promotional plans, please contact us before signing up. We would be happy to discuss what you require from us and how we can best work with each other.

You may also benefit from looking into Custom Music Tools, which was built specifically for record labels.

13. How do I get on the front page of Apple iTunes or other digital stores?

A lot of artists would like to get on the front page of Apple iTunes and many other stores. This is possible using Horus Music but it does take work on your part too. Just releasing music is not an automatic entitlement to promotion from stores.

If you are interested in promotion on digital music stores, you need to show the stores what you are doing to promote yourself and direct clients to stores. If you do have a promotions campaign in the pipeline, or would like us to run a radio promotion or marketing campaign for you, let us know and we can discuss further how to help promote your release. In the mean time, why not visit our sister company Help For Bands who can provide you with a lot more information on this.

14. Do you offer any promotional services?

Yes, we do offer radio promotion and marketing campaigns through our in-house team. They work with artists on a case-by-case basis through a submission and review process.

15. My music has been released, how do I get the links?

The stores control the links, not us, so this is something you will have to research for yourself.

Many stores have their own ‘Link Maker’ systems which may make things easier for you, like the iTunes Link Maker.

Once you have collected your links, you may find it easier to bring them all together using Smart URL. This way, you allow your fans to choose where they would like to download or stream your music. You can add links to Soundcloud and YouTube as well as most of the major platforms.

16. Can I change my metadata or a file in my release?

If your music has not yet been distributed to stores, but has been delivered to us, we can un-submit your release so you can make the changes from within the Client Zone. If your release has been distributed, there will be a small charge per amendment.

The full list of any potential charges can be found within our terms and conditionsPlease note, that by signing up to our distribution services you agree to our terms and conditions. 

17. How can I takedown my music? Is there a cost?

If you need to take down your music, please speak to us first as we may be able to help you. You may not need to take your music down at all.

If you would still like to remove your music from stores, we will be very sorry to see you go.

Should you need to takedown your music within the first 3 months, there will be an early takedown charge for this. Should you need to remove your music from stores after 3 months since the release date there will not be a charge.

In the event that we need to issue a forced takedown within the first 12 months of release due to piracy, there will also be a charge.

The full list of any potential charges can be found within our terms and conditionsPlease note, that by signing up to our distribution services you agree to our terms and conditions. 

18. If I have sold units, why does it show zero royalties on the Client Zone?

All stores manage their accounting differently, with some stores paying royalties sooner than others. Many stores can have a 3 month delay in accounting. Until the stores provide us with their latest accounting data we cannot enter how much royalties you have earned.

We display this in the interest of fairness and so that you can receive the latest information regarding your sales. It is useful information which you can use in your marketing. It may take some time for this section to be updated, but rest assured the information will be displayed as soon as we are able to.

19. What analytics are available?

We have daily statistics available from the stores that offer them. We also have detailed sales analytics and royalty statements which you can download. We also have interactive graphs so that you can easily understand the information you are provided with.

This data means you can easily understand where your core fanbase is, which you can then use when planning your next campaign or tour dates etc.

20. Do you offer a Publishing service?

We have a separate publishing company called Anara Publishing. They take on artists on a case-by-case basis and are currently accepting submissions.

21. Do you accept FTP delivery?

We accept FTP delivery for releases that may contain a large number of tracks or from labels that have a large number of releases. We are also able to accept delivery of music via dropbox and some other methods. Do contact us before hand to discuss your delivery needs.

For artists or small labels, our Client Zone provides the easiest way to send us your releases with minimal effort on your part.

22. Do you have a technical support team?

At Horus Music all of our staff are trained to deal with any technical issue and if they cannot deal with it the query is then escalated through our management process. We do not have an average time length or ticketing system as we rarely get problem, and any we do get are dealt with straight away as a priority.

You can find more information on how to reach us on our Contact Page or you can call us on +44 (0) 116 253 0203.